Gaming at 12 Baje should always be fun — never stressful, never harmful. We've built a full set of responsible gaming tools directly into the platform so every player in Bangladesh can set their own limits, take breaks and get help whenever they need it. No judgment, no hassle.
Responsible gaming isn't a checkbox for us — it's built into every part of the 12 Baje platform. Here's what we do to protect every player.
Set your own daily, weekly or monthly deposit caps directly from your 12 Baje account settings. Once a limit is set, it takes effect immediately and can only be lowered — not raised — without a cooling-off period.
12 Baje can send you automatic reminders when you've been playing for a set amount of time. It's a simple nudge to step back, take a breath and decide whether you want to keep going — on your terms.
Need a longer break? Use our self-exclusion feature to suspend your account for a set period — from 24 hours to permanent closure. During exclusion, you cannot log in, deposit or receive promotional messages from 12 Baje.
Reality check pop-ups appear at intervals you choose, showing how long you've been playing and how much you've wagered in that session. Staying aware of your activity is the first step to staying in control.
Every 12 Baje account goes through age verification during registration. We use mobile number checks and KYC document review to make sure no one under 18 can access the platform. Protecting young people is non-negotiable.
Our support team is available around the clock via live chat and email. If you're worried about your gaming habits — or someone else's — reach out any time. We're here to listen and help, not to judge.
Every tool listed below is available free of charge to all 12 Baje players. You don't need to contact support to use them — they're right there in your account settings, ready to activate in seconds.
Limits take effect immediately. When you lower a deposit limit or activate a cooling-off period, the change is instant. Increases to limits require a 24-hour waiting period to protect you from impulsive decisions.
Cap how much you can deposit per day, week or month. Works across bKash, Nagad and Rocket.
Set a maximum amount you're comfortable losing in a given period. Once reached, play stops automatically.
Limit how long each gaming session can last. When time is up, you're automatically logged out.
Take a short break from 1 to 42 days. Your account is paused — no deposits, no play, no promos.
Self-exclusion is the strongest responsible gaming tool available on 12 Baje. Here's how to activate it in under two minutes.
Open the 12 Baje app or website and sign in with your registered phone number and password.
Tap your profile icon in the top right corner and select "Responsible Gaming" from the menu.
Choose the duration — from a short cool-off period to permanent account closure. Read the terms carefully before confirming.
Enter your password to confirm. The exclusion takes effect immediately. You'll receive a confirmation via SMS to your registered number.
If you have trouble activating self-exclusion or want to discuss your options, our support team is available 24/7 via live chat or email at [email protected].
Responsible gaming starts with honest self-reflection. If you answer "yes" to several of these questions, it may be time to use our tools or speak to someone.
Do you spend more money on gaming than you originally planned to?
Do you chase losses — keep playing to try to win back money you've lost?
Has gaming started to affect your work, studies or relationships?
Do you feel anxious, irritable or restless when you're not able to play?
Have you borrowed money or sold belongings to fund your gaming?
Do you hide your gaming activity from family or friends?
If you answered yes to two or more questions, we strongly encourage you to use our self-exclusion or cool-off tools, or contact our support team. There is no shame in asking for help — it's the responsible thing to do.
This section outlines 12 Baje's full commitment to responsible gaming — what we do, what we expect from players and how we handle problem gambling situations.
At 12 Baje, we believe gaming should always be a form of entertainment — something you do for fun, not as a way to make money or escape problems. The reality is that the house always has an edge over time, and no strategy or system can guarantee consistent winnings. Every player at 12 Baje should approach gaming with this understanding. Set a budget you're comfortable losing, treat any winnings as a bonus and never gamble with money you need for essential expenses like rent, food or bills.
The 12 Baje platform is strictly for adults aged 18 and over. We enforce this through mobile number verification and KYC document checks during registration. Any account found to belong to a person under 18 will be closed immediately and all funds returned. We take underage gambling extremely seriously.
If you are a parent or guardian and believe your child has accessed 12 Baje, contact us immediately at [email protected]. We will investigate and act without delay. We also recommend using parental control software on shared devices to prevent underage access to gaming platforms.
Problem gambling can develop gradually and is not always easy to recognise in yourself. At 12 Baje, our responsible gaming team monitors player activity for patterns that may indicate a problem — such as rapidly increasing bet sizes, extended unbroken sessions or repeated attempts to deposit after reaching a limit. If we identify concerning patterns, we may proactively reach out to the player.
Common signs of problem gambling include: spending more than you can afford, feeling unable to stop, lying to family about gaming activity, neglecting work or personal responsibilities, and experiencing mood swings related to wins and losses. If any of these sound familiar, please use our responsible gaming tools or contact support.
Responsible gaming tip: Before every session, decide in advance how much time and money you're willing to spend. When you reach either limit — stop. The games will still be there tomorrow. Your financial wellbeing is more important than any single session.
If a player contacts 12 Baje expressing concern about their gambling, our support team is trained to respond with empathy and practical help. We will never pressure a player to continue gaming or dismiss concerns about problem gambling. Our first priority in these situations is the player's wellbeing — not their account balance.
Support options available to players in difficulty include: immediate account suspension, permanent self-exclusion, removal from all marketing communications and referral to our responsible gaming resources. All of these can be activated instantly — no waiting period, no questions asked.
12 Baje is committed to responsible marketing practices. We do not target advertising at people who have self-excluded or who have shown signs of problem gambling. Our promotions always include clear terms and conditions, and we never use misleading language that implies guaranteed winnings. Players who opt out of marketing communications will not receive any promotional messages from 12 Baje.
Remember: Responsible gaming is a shared responsibility. 12 Baje provides the tools and support — but staying in control ultimately comes down to the choices you make as a player. We're here to help you make good ones.
Not all gaming behaviour carries the same risk. Understanding where you sit on the spectrum helps you make better decisions. These indicators are based on common responsible gaming frameworks used across the industry.
Register today, set your limits from day one and enjoy everything 12 Baje has to offer — knowing you're always in control. Gaming is more fun when it's on your terms.
Already a member? Log in and visit your Responsible Gaming settings. | Questions? Check our FAQ.
18+ only. Gambling involves financial risk. Never gamble with money you cannot afford to lose. If gambling is negatively affecting your life or the lives of people around you, please use our self-exclusion tools or contact our support team at [email protected] immediately. Read our full Terms and Conditions and Privacy Policy before playing.